TE102 Digital Hearing Aid

Frequently Asked Questions

50-Channel WDRC Technology

Product Basics

Essential information about your TE102 hearing aid

Is the TE102 a hearing aid or a simple sound amplifier?

The TE102 is a digital RIC hearing aid featuring advanced digital signal processing, 50-channel WDRC (Wide Dynamic Range Compression), and 50 EQ channels. It's designed for people with mild to moderate-severe hearing loss.

Unlike simple amplifiers that boost all sounds equally, the TE102 intelligently processes different frequencies to provide clear, natural sound quality.

What do I need to do when using the TE102 for the first time?

Getting started is easy:

  1. Charge the charging case fully
  2. Open the case lid and remove the hearing aids
  3. The aids will automatically power on and activate hearing mode in about 7 seconds
  4. Choose the right ear tips and wear them securely
  5. Start with Volume Level 1 and adjust gradually

Volume & Controls

How to adjust and control your hearing aid

How many volume levels does the TE102 have? What's the default?

The TE102 has 8 volume levels:

Level 1: 20dB | Level 2: 23dB | Level 3: 26dB | Level 4: 29dB

Level 5: 32dB | Level 6: 35dB | Level 7: 38dB | Level 8: 42dB

Default: Volume Level 1 (20dB) out of the box.

How do I adjust volume for left and right ears separately?

The charging case has 4 touch buttons below the screen:

  • Left side (+/-): Controls left ear volume
  • Right side (+/-): Controls right ear volume

When you change volume, you'll hear a "beep" confirmation sound, and the screen will display the current level. You can also adjust via the mobile app.

How do I switch between scene modes?

Long press any "+" button for 3 seconds to cycle through the 4 scene modes:

🏠
Mode 1
General Scene
🏢
Mode 2
Indoor Scene
🌳
Mode 3
Outdoor Scene
🎬
Mode 4
Movie Scene

Each mode has a unique voice prompt when selected.

TV & Audio Connection

Connect your hearing aid to television and audio devices

Can the TE102 connect to my TV?

Yes! The TE102 comes with the CJ-A01 TV Companion as standard. It uses low-latency wireless technology to transmit TV audio directly to your hearing aids with a range of up to 15 meters in open spaces.

When powered on, the hearing aids automatically search for Auracast broadcasts for 5 minutes. Once found, they'll automatically connect and you'll hear a "beep-beep-beep" confirmation sound.

Do I need a TV Companion if my TV has Bluetooth?

It depends on your TV:

  • If your TV supports Bluetooth: No TV Companion needed! Connect your hearing aids directly via Bluetooth.
  • If your TV doesn't have Bluetooth: You'll need the TV Companion. Connect it to your TV with a cable, and it wirelessly transmits audio to your hearing aids.
  • Alternative: You can also simply wear your hearing aids while watching TV without any special connection.
Can my family still hear the TV when connected to my hearing aids?

This depends on your TV's audio output settings. Most TVs stop external audio when connected to Bluetooth devices or a TV Companion.

Options for watching together:

  • Check TV settings for "Simultaneous Audio Output" or similar options
  • If not available, enable the TV Companion's microphone mode to pick up external sound
How do I adjust TV volume when connected?

When connected, there are two types of sound:

🎬 TV Sound (Audio Stream)

The actual TV program audio

  • Direct Bluetooth: Use TV/phone volume buttons only
  • Via TV Companion: Use TV volume OR TV Companion +/- buttons

🗣️ Environmental Sound (Hearing Aid Volume)

Surrounding sounds and conversations

  • Direct Bluetooth: Use hearing aid buttons or app (when TV is not playing)
  • Via TV Companion: Turn off TV Companion first, then adjust
Why is my hearing aid silent after TV is turned off?

The TV Companion has its own power supply and continues broadcasting even when the TV is off. When the TV turns off, it stops sending audio to the TV Companion, but the Companion keeps transmitting "empty" signals.

What to do:

  • To restore normal hearing: Turn off the TV Companion (or unplug it). The hearing aids will beep and automatically restore normal hearing mode.
  • To continue watching: Simply turn the TV back on. Audio will resume automatically.

Bluetooth & App

Connect to your smartphone and control settings

Does the TE102 support Bluetooth and mobile app?

Yes! The TE102 supports Bluetooth 5.3. To connect:

  1. Open your phone's Bluetooth settings
  2. Search for "CZ-B801"
  3. Connect to the device
  4. You'll hear "Connect" voice prompt
  5. Use the app to view device info and control settings
How do I reset or re-pair my TE102?

Reset options:

  • Clear pairing: With aids in case (lid open), press button near Type-C port for 3 seconds
  • Re-pair left/right aids: Press same button for 8 seconds
  • Factory reset: Remove aids from case, press button for 16 seconds

Battery & Charging

Power and charging information

How long does the battery last and how long to charge?
🔋
Hearing Mode
~13 hours
📶
Bluetooth Mode
~9 hours
Charge Time
1-2 hours
📦
Case Charges
~3 times

Care & Maintenance

Keep your hearing aid in perfect condition

Is the TE102 waterproof?

The hearing aids have IP22 water resistance — suitable for light sweat or minor splashes. The charging case is not waterproof.

Important: Avoid rain, immersion, or prolonged exposure to humid environments.

How do I maintain my TE102 daily?

Regular maintenance:

  • Clean ear tips regularly
  • Keep sound outlet clean
  • Check and clean wax guard
  • Keep charging contacts dry and clean
How does the UV disinfection feature work?

No manual activation needed! UV disinfection starts automatically when:

  1. Hearing aids are placed in the case
  2. The case lid is fully closed

Eye Safety: When the screen shows disinfection in progress, avoid looking directly at the UV light when opening the case.

TE102 Digital Hearing Aid

Experience clearer, more natural sound

For more information, contact our customer support team